We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at kwikwik@gmail.com or send us a message on our Instagram account, kwikwik01. 

Please note that all returns will incur a 20% restocking/admin fee that will come off the refund amount and postage will be at your cost.

Returns will need to be sent to the following address:

KwikWik
PO BOX 506
Pascoe Vale
Melbourne, VIC
3044

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at kwikwik@gmail.com.

Damages and issues :

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can fix the issue quickly. We will then issue you with a return label for the goods. 

Exceptions / non-returnable items:

Unfortunately, we cannot accept returns on the Kwikwik sample packs or on sale items for change of mind. If you have ordered the wrong size, we can exchange only, and postage must be covered by you.  Gift cards are also non refundable. 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.